1. General Policy
At DeGraphic, we strive to provide high-quality digital marketing, website creation, and social media management services. Due to the nature of our services, all sales are final, and we do not offer refunds once a service has been delivered.
2. Service-Specific Refunds
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Website Creation: Once the website creation process has started and work has begun, no refunds will be issued. If you wish to cancel the project before work has started, please contact us immediately. Refunds may be considered at our discretion based on the stage of the project.
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Digital Marketing and Social Media Management: No refunds are available for services that have already been provided. If you are not satisfied with our services, we encourage you to contact us so that we can address your concerns and make adjustments as needed.
3. Exceptional Circumstances
In exceptional circumstances, we may consider a refund if:
- A significant issue or error has occurred due to DeGraphic’s fault.
- We are unable to deliver the agreed-upon services due to unforeseen circumstances.
All refund requests must be submitted in writing within 7 days of the issue arising. Each request will be reviewed on a case-by-case basis.
4. Non-Refundable Items
The following items are non-refundable:
- Domain name registration fees.
- Hosting fees.
- Third-party service fees (e.g., paid plugins, themes).
- Any customized work or content created specifically for you.
5. Dispute Resolution
If you have any concerns or disputes regarding our services, we encourage you to contact us directly so that we can work towards a resolution. We are committed to ensuring your satisfaction and will make every effort to address any issues that arise.
6. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at [contact@degraphic.ma] or [+212716252270] .